We're here to help you start your fitness journey. Whether you have questions about our services, want to book a tour, or need assistance with your membership, our team is ready to assist you.
Choose the contact method that works best for you
Stop by for a tour during our business hours. No appointment needed for facility tours.
Speak directly with our membership team during business hours for immediate assistance.
Fill out the form below and we'll get back to you as soon as possible
Main Facility:
Monday - Friday: 5:00 AM - 11:00 PM
Saturday - Sunday: 7:00 AM - 9:00 PM
Admin Office:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Membership: [email protected]
Personal Training: [email protected]
Nutrition: [email protected]
Recovery Services: [email protected]
Phone Support:
Monday - Friday: 6:00 AM - 10:00 PM
Saturday - Sunday: 8:00 AM - 8:00 PM
Email Support:
Response within 24 hours
For facility emergencies during business hours, please call:
+86 151 5269 7517
After hours, please contact building security at +86 151 5269 7517
Visit our state-of-the-art facility in the heart of New York
Our 25,000 square foot facility is located in the vibrant Midtown Manhattan area, easily accessible by public transportation and with ample parking available nearby.
877 Wensan Road, Xihu District, Hangzhou
877 Wensan Road, Xihu District, Hangzhou
United States
• Subway: 1, 2, 3, A, C, E to 34th St-Penn Station
• Bus: M34, M34A, M16, M4, M5, M7
• Path: 33rd Street Station
• Valet Parking: Available at front entrance
877 Wensan Road, Xihu District, Hangzhou
• Street Parking: Limited, metered until 7 PM
Reach the right team for your needs
For nutrition consultations, meal plan creation, supplement guidance, and dietary strategy sessions.
+86 151 5269 7517 ext. 3
With the latest event information and version updates, helping you stay ahead of the curve at all times at its core, 问鼎app brings a fast, seamless experience.
For massage therapy bookings, cryotherapy sessions, physiotherapy, and injury rehabilitation.
+86 151 5269 7517 ext. 4
Discover more about systematic user path guidance, easily exploring the platform's rich features with 问鼎app.
For personal training inquiries, fitness assessments, trainer matching, and program customization.
+86 151 5269 7517 ext. 2
For everything official APP download, ensuring a stable and secure ultimate experience, 问鼎app offers attentive, thoughtful support.
For new member inquiries, membership upgrades/downgrades, billing questions, and account management.
+86 151 5269 7517 ext. 1
问鼎app specializes in one-stop entertainment application solutions, meeting diverse user needs, serving every user with care.
For urgent matters, please prioritize calling our customer service hotline. For platform usage issues, please refer to our help documentation or leave an online message.